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Player FAQ

Written by Charlie

  1. How do I check when my matches are scheduled?

    1. On the tournament page, see the Schedule tab under Overview.

      1. Ladder - you must Search for an Opponent during the matchmaking window.

      2. Elimination - be ready to play as soon as the tournament starts and watch for Critical Notifications.

  2. How do I report match results?

    1. Click the "Report Score" button on the match page, then click "Report Score Game 1" and then choose the winner.

  3. What happens if my opponent doesn’t show up?

    1. There is a Match Check-in process. If your opponent misses the check-in window, you will be awarded the victory automatically. If your opponent is away after they checked in, Report a Match Issue, and an admin will assist you.

  4. What if a disconnect occurs?

    • Restart where the DC occurred and keep the same score you had prior to the DC.

  5. What should I do if I enter the wrong score?

    1. Report a Match Issue, and an admin will assist you.

  6. Where can I see the tournament bracket or standings?

    1. On the tournament page, click brackets.

      1. Ladder - you will see the rankings on the bracket page

      2. Elimination - click the Standings button

  7. What should I do if I suspect my opponent is cheating?

    1. Collect any proof you have (screenshots / video), click Report a Match Issue, and an admin will assist you.

      1. File too big to upload to Battlefy? Use one of these:

        https://streamable.com/

  8. How do I receive tournament alerts?

    1. To ensure you receive tournament day Discord notifications, please follow these steps:

      Link Your Discord Account to Battlefy:

      • Log in to your Battlefy account.

      • Navigate to the connections page here: Battlefy.

      • Link your Discord account.
        This is crucial to receive game day pings!

      Note: once your account has been linked it may take up to 10 minutes to receive your role. If you still have not received your role double check that you are logged in to the correct Battlefy account, fully registered to the tournament, and have linked the correct Discord account to your Battlefy account.

  9. Can I change my in-game name after I’ve registered?

    1. You must ensure your registration details are correct before the tournament begins. You may unjoin and join again with the correct details before that time.


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Check out these relevant articles:
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​Salute to Service Player Guide
​USO STS Registration Guide
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​Game Day Instructions
​Standard Tournament Join Flow
​Navigating the Tournament Page
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