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Where is my prize?

How to contact someone about my prize

Anthony avatar
Written by Anthony
Updated over a week ago

Players should contact the Organization running the event by navigating to the tournament page then clicking on the Contact Button at the top or going to the Contact tab on the Overview page.  The events specific information can be found there.  You may also find contact info on the organizations page by clicking the organization name at the top of the tournament page.  Battlefy does not provide or guarantee prizing as we do not operate events.

Excerpt from our Terms of Service

11. Tournament Organizers, Prizes and Rewards

We help organizers create and manage competitions for online video game tournaments and help gamers find tournaments to join. Each tournament is different because it is subject to the parameters set by the organizer through the Site, including, without limitation, interactions and rankings among event attendees, communications and the awarding of prizes, if any. By using the Services, you agree to these additional parameters and agree to receive communications from the organizer subject to applicable laws. Further, any communications from organizers, including, without limitation, any representations, content or links supplied or promises of prizes or rewards, are made solely by the organizers. Battlefy is not responsible for monitoring organizers’ communications or administering any prizes or rewards. Even if we provide any assistance in the administering of prizes or rewards, the tournament organizer still remains responsible for the determination of eligibility and the distribution of any prizes or rewards.

Battlefy cannot guarantee that any tournament organizer who hosts an event through the Services will distribute advertised or promised prizes or rewards. You participate in the Services at your own risk and agree that Battlefy is not responsible for any tournament prizes offered by tournament organizers.

Cash Entry tournament prizes are also bound by these terms and Battlefy only provides secure payment handling between the user and the organizer.

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