Battlefy doesn't run tournaments, it's a platform that allows third-parties use to manage and run tournaments for players around the world.

If you have any questions or concerns about a tournament you are participating in, please ensure to look at the contact section / tab of the tournament you're having the issue with and contact the tournament organizer listed under the contact details of that tournament.
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Battlefy Support team can not make any changes to an event/admin decision as it is up to the organizer to make those decisions.