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EA Email Missing

Instructions to correct the issue

Brett avatar
Written by Brett
Updated over a week ago

A user will see this error message whenever their EA Email or Real Name is missing from their ALGS registration data.
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To correct this issue, the user will need to do the following:

  1. Go to algs.ea.com

  2. Log out of EA Account

  3. Log back into EA Account

  4. Return to Battlefy ALGS Portal

  5. Click the dropdown on your name in the upper right, then click Refresh

If the error message still appears, please complete the following:

  1. Go to algs.ea.com

  2. Log into EA Account

  3. Click on EA Account, then EA Account Settings

  4. Under About Me, click Edit next to Basic Information

  5. Add Real Name and press Save

  6. Return to Battlefy ALGS Portal

  7. Click the dropdown on your name in the upper right, then click Refresh

If the error disappears, then all is good.
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If the error still persists, contact a Battlefy Admin by clicking the icon in the lower right-hand corner of this page so it can be looked into further.

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